Terms & Conditions

Contract

The present terms and conditions area contract between the client and Upper Class Cleaning prior to booking any services through the website, email or telephone and the use of our services constitutes an acceptance of the agreement.

Booking and confirmation

The client must provide an accurate description of the items in need of cleaning. If the information provided to Upper Class Cleaning is incomplete or inaccurate, Upper Class Cleaning has the rights to make changes in the price on the same day of service.

The client must provide Upper Class Cleaning technicians running water and electricity to complete the service.

In the case the client property is a flat in a high building, the client must be aware that if the building does not have a lift the Upper Class Cleaning technicians can only carry select equipment to the property entrance If more than three flights of stairs.

If the client requires carpet cleaning services and have not accepted furniture removal the specified rooms need to be empty before the Upper Class Cleaning Technician arrives

Prior to the booking a confirmation email or text message will be sent to the client

Price Promise

We will match the price of any of our competitors if their quote is lower in costings than ours this is only applicable if the services are identical and the competitor is from the same area as Upper Class Cleaning

Evidence of the lower costing quote must be provided to Upper Class Cleaning before a price match is applied to the order

Upper Class Cleaning has the rights to refuse a job in the event we are unable to price match

Cancelations

The client must notify Upper Class Cleaning at least 24 hours prior to the appointment if they wish to cancel or reschedule the booked service

In the event of an emergency, we understand sometimes 24 hours notice may not be possible or out of client control, in these cases the client is to inform Upper Class Cleaning by phone or email to enable them to re-schedule the service.

Failing to provide any notice of cancellation or not present at the property to let Upper Class Cleaning in, the client agrees to pay the minimum cancellation fee of £40

We will only ever cancel a booking if the pre-agreed bank transfer payment is not received 6 hours prior to the booked service

From time to time events beyond Upper Class Cleaning’s control may occur and prevent us from attending the booked service (floods, road closures, accidents, illness, acts of god ect). In such circumstances Upper Class Cleaning may give a short notice of cancellation but will re book the service at the mutual agreed time

Complaints policy

The client must be present at the beginning and at the end of any service booked with Upper Class Cleaning. The Client must give access to the property, be present at the technicians pre work inspections (discovering any faults, damages prior to the work) and respectively after service to inspect the final result after cleaning. If there are any inspections to be made, it must be discussed and done on the same day and time of the service. We can not return to any property on the same day after leaving.

If the client believes that Upper Class Cleaning has not provided the expected high standard of cleaning it must be reported as soon as possible, but not later than 24 hours after the service

A complaint can be made via the email provided on the website

Customer satisfaction

Upon the completion of the service the client must inspect the final result if the client is not satisfied Upper Class Cleaning will re-clean the areas/items (either missed or not up to standard) During the re clean the client must be present at all times

An additional charge of £50 or more will be applied if the re clean was not due to Upper Class Cleaning fault

Privacy Policy

Upper Class Cleaning comply with the GDPR gov UK law.

Upper class cleaning does not store / share any customer data (Bank details, addresses, client names, contact numbers ect ) with any 3rd parties

Payments

Customer must pay the full balance due for any service in cash on completion of the job

If the client requests to bank transfer a 50% of the payment must be made 24 hours prior to the service

Insurance

Upper Class Cleaning has a public and employers liability insurance which covers any accidental damages caused by an Upper Class Technician. The insurance claim is only valid if reported on the same day of the appointment.

  • Both parties are to ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
  • The client agrees that any use of Upper Class Cleaning services including booking service over the phone, website forms or email constitute the client acceptance of these terms and conditions.
  • No variation of these terms and conditions shall be valid unless approved in writing by a director of the company.
  • Unless other way agreed in writing by a director of the company, these terms and conditions shall prevail over any other terms of business or purchase conditions put forward by the client.
  • Upper Class Cleaning reserves the rights to make any changes to any part of this terms and conditions without giving any prior notice. Any alterations will apply to new business, but not existing contract.

Liability

Upper Class Cleaning cannot be accused of:

  • Not cleaning items or areas not mentioned during the booking process (booked for cleaning).
  • Not being able to proceed the service when water, electricity, car park not provided.
  • Not be able to proceed the service due to other obstructions which Upper Class Cleaning does not have control over.
  • Not being able to remove the stains or wear of fabric that becomes more visible / noticeable after dirt is removed or the client cleaned / treated themselves, unknown stains being on the carpet for a long time, made already damages on the carpet, before booking a service with Upper Class Cleaning.
  • Shrinkage of carpet as result of poor fitting.
  • Shrinkage of the carpet as result of nature fibre being wet cleaned.
  • Emergency of any odour during and /or after cleaning when this is due to factors such as lack of ventilation and / or inappropriate heating.
  • Carpets expanding or ripples foaming during and /or after cleaning when this is result of factor such as fibre content wear and tear, weak backing or poor fitting.
  • Damage due to faulty and / or improper installation of any item which is not under Upper Class Cleaning control.
  • The company is to ensure that the client is verbally informed of this and a written confirmation prior to proceeding with the service will be required, any issues arising subsequently shall be the sole responsibility of the client.

Contact us today for your FREE quote 07493 569417 upperclasscleaning@outlook.com